Privacy Policy

1. Introduction

This Privacy Policy explains how VitalEdge Technologies Private Limited ("VitalEdge", "we", "our", or "us") collects, uses, stores, and protects the personal information of users ("you") of the Bench platform, including gym administrators, staff, and gym members.

2. Information We Collect

We may collect the following categories of personal information:

• Gym Registration Data: Business name, owner details, contact information, KYC documentation
• User Account Data: Name, email address, phone number, gender, photo, assigned role
• Health & Fitness Data: Attendance, workouts, vitals, plans, performance metrics
• Payment Data: Transaction details, invoice numbers, billing status (via integrated PGs)
• Device Data: IP address, browser type, operating system, device ID (for security)

3. How We Use Your Information

We use the collected data for:

• Account setup and verification
• Managing gym memberships and classes
• Communicating with gym staff and members
• Generating attendance, workout, and financial reports
• Payment tracking and dispute resolution
• Improving platform functionality and security

4. Legal Basis for Processing

We collect and process your information based on:

• Contractual necessity
• Legal obligations (e.g., billing, compliance)
• Legitimate interest (e.g., platform improvements)
• Your explicit consent, when applicable

5. Sharing of Information

We do not sell or share your personal data with third parties, except:

• With your consent
• To authorized service providers (e.g., payment gateway partners)
• To comply with legal obligations or regulatory requests

6. Data Retention

Member and gym data is retained for the duration of the account's activity. Upon account termination, data is retained for up to 30 days unless otherwise requested or required by law.

7. Data Security

We implement appropriate technical and organizational safeguards to protect your information:

• SSL encryption
• Secure cloud infrastructure
• Role-based access controls
• Periodic audits and vulnerability checks

8. Your Rights

As a user or gym member, you may:

• Access or correct your personal information
• Request deletion of your data (where applicable)
• Object to or restrict certain forms of processing
• Withdraw consent where consent is the basis for processing

To exercise these rights, contact: legal@benchfitmate.com

9. Use of Publicly Available Information in Bench Directories

Bench Directories may display listings of fitness centers gathered from publicly available sources. We use automated tools in good faith to build this directory. If your business is listed and you'd like it updated or removed, contact: legal@benchfitmate.com.

10. Cookies & Tracking Technologies

We may use essential cookies for login sessions, analytics, and security purposes. You can manage cookie settings via your browser preferences.

11. International Transfers

If data is processed outside India, we ensure it is transferred only to countries with adequate data protection standards or under appropriate safeguards.

12. Updates to This Policy

We may update this Privacy Policy periodically. You will be notified of significant changes through in-app alerts or email.

13. Contact Us

If you have any queries regarding this policy or your data, you may contact us at:

VITALEDGE TECHNOLOGIES PRIVATE LIMITED